Support

Quick resources

Explore popular sections, policy documents, and additional guidance for getting the most from PlugDialog.

Frequently asked questions

Answers to common setup, billing, and product questions. Start a chat if you need anything else.

• How fast will PlugDialog reply?

  Replies are sent in seconds (avg ~12s), 24/7 — so you don't lose sales after hours or on weekends.
• Do I need technical skills to set it up?

  No. Connect your Instagram in a few clicks and follow a guided 5-minute setup. No code required.
• Will it match our brand voice?

  Yes. Provide a short brand brief (tone, do's/don'ts) and your key FAQs. PlugDialog mirrors your style and uses only approved information for responses.
• Can a human take over a conversation?

  Absolutely. Your team can jump in at any time, or you can set rules (keywords, VIPs, sentiment) for automatic human handoff.
• Is my Instagram account safe?

  Yes. PlugDialog uses Meta-approved APIs and adheres to Instagram policies — no password sharing or scraping. Data is encrypted in transit and at rest, and we are GDPR-ready.
• Is there a free trial and can I cancel anytime?

  Yes — a 7-day free trial starts once you connect Instagram. No long-term contracts; you can cancel from the billing page with one click.