Controlled AI reply cockpit

Reply faster without giving up control.

Set how far AI can go, see source readiness, and keep sensitive requests routed for review.

maya.rossInstagram
8:12 PM
Any evening slot this week? Price?
Can I book if Thursday works?
Yes, Thursday is available after 5.
Seen just now
AI replies immediately when it has a safe answer.

Automation mode

What the AI can handle now

Finish setup to expand coverage.

Support questions

Business facts and FAQs are ready.

Ready
Store & Products

Connect Shopify to answer product, stock, and order questions.

Needs Shopify
Bookings

Team availability is ready for booking questions.

Ready
Security and control

Owner-controlled connection.

Meta-approved through the official Instagram/Facebook authorization flow. No passwords, owner-only access, no third-party transfer.

Meta connects. PlugDialog stores. People stay close.

Meta
Meta-approved

Official Instagram/Facebook flow. No Instagram passwords or credentials requested.

Data stays private
One-button pause
24/7 manager
Data stays privateMessages stay inside PlugDialog storage.
Setup-call helpA personal manager helps with setup and questions.

See how the reply is decided.

Incoming DMs stay connected to the source the AI checks before a response is prepared.

AI decision steps

Can I book after work this week?

1Booking intent detected
2Calendar availability checked
3Available times prepared

Yes, Tue 18:00 and Thu 19:30 are open.

CalendarActive source for this message.
Business InfoUsed for pricing and FAQs.
ShopifyUsed for product and stock questions.
Manual reviewUsed when a request needs review.
AI coverage modes

See where every DM goes.

Each inbound message waits, routes, or sends only inside the mode you selected.

Reply audit

Get a free audit

Your audit shows:

  • 01First reply time
  • 02Average reply time
  • 03Waits over 5 minutes
  • 04Best-buying audience
  • 05Working sales techniques
  • 06PlugDialog speed and sales plan

Request the free audit

Send this message to PlugDialog. A setup specialist will contact you.

Message textAUDIT
Message PlugDialog
Setup and terms

Know what happens after you click.

The setup path starts with registration, connects a platform, opens the dashboard, and lets you add Business Info when you are ready.

Step 2 selected

Platform connection

Terms visible
PlugDialog
Sign InCreate Account
alex@studio.com
••••••••••
••••••••••
Next
or
Continue with Google
PlugDialog
Aalex@studio.com

Connect a channel

Connect Instagram, WhatsApp Business, or Telegram before entering the dashboard.

InstagramNot connected
Connect Instagram
WhatsAppNot connected
Connect WhatsApp
TelegramNot connected
Connect Telegram
Continue
PlugDialog
Active

AI replies immediately

Does not wait for you to reply.

Create replyPause

Automation mode

Approved replies onlySAFEST
AI modes
AI steps in after 15 min
AI replies immediatelyFASTESTDoes not wait for you to reply.
What the AI can handle nowFinish setup to expand coverage.
Support questions

Business facts and FAQs are ready.

Ready
-Store & Products

Connect Shopify to answer product, stock, and order questions.

Needs Shopify
Bookings

Team availability is ready for booking questions.

Ready
Safety controls

AI uses only saved business info.

Unmatched or unclear messages stay in Chats.

No discounts or refunds without approval.

PlugDialog
Aalex@studio.com

Business Info

Add answers and reference info (products, services, payment links, policies). PlugDialog uses this for fast, accurate replies.

!
Business Info essentials are missingGive the AI your core business details so it can answer customers.
1 / 4 steps done
Open checklist
New
Trial class details
Bookings
Trial class includes a short consultation, intro session, and calendar-confirmed follow-up.
Save
Entries
Business hoursCategory: Hours
Refund policyCategory: Policies
ServicesCategory: Services
BillingActive Dialogue, not message volume.
Trial2-week trial in Plan & Billing.
PaymentStripe handles checkout.
Plans and setup

Choose the plan.

Pricing is based on Active Dialogues: one customer counted once per billing month.

SpecialStart controlled
$79/mo
Included200 Active Dialogues
Select Special
UltraMore conversations
$179/mo
Included800 Active Dialogues
Select Ultra
IncludedBooking and lead capture
IncludedUnlimited Business Info
IncludedGoogle Calendar sync
IncludedSupport
Plan prices are monthly in USD.The setup add-on is selected by default and can be removed.
Final check before setup

Start only when the path is clear.

PlugDialog shows what happens next, what the AI can answer, and which requests still need a person.

Confidence ledgerAnswered before setup
Ready to review
You start at /connect, create an account, connect a supported channel, and then land in the dashboard before optional Business Info setup.
RegisterConnect channelOpen dashboard